Returns & Refunds

At Glamourforher, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward returns and refunds policy to make the process as smooth as possible. Please review the following information for details on how to return items and request a refund.

1. Return Policy

• Eligibility: You may return items within [insert number of days, e.g., 14 days] from the date of receipt. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
• Non-Returnable Items: Certain items such as sale items, custom orders, and gift cards are non-returnable. Please check the specific product details before purchasing.

2. How to Return an Item

1. Contact Us: Email us at [email protected] or call us at +852 2771 8414 to initiate the return process. Please provide your order number and the reason for the return.
2. Return Instructions: We will provide you with detailed instructions on how to return the item. Please ensure that the item is securely packaged to avoid damage during transit.
3. Shipping: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure your return is received.

3. Refund Process

• Processing Time: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. Refunds are typically processed within [insert number of days, e.g., 7-10 business days] after the inspection.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] or +852 2771 8414. We will arrange for a replacement or refund and cover any return shipping costs associated with the error.

6. Contact Us

For any questions or assistance with returns and refunds, please reach out to us at:

Glamourforher
Chong Hing Square,
No. 601 Nathan Rd,
Mong Kok, Hong Kong
Phone: +852 2771 8414
Email: [email protected]

We appreciate your business and are committed to ensuring your satisfaction. Thank you for shopping with Glamourforher!